Pam Kauppila replaces retired agent Ryan Norwood
By Tina Snell, Staff Writer
Little Falls State Farm Insurance, located in Lora B’s Plaza, has a new face. Pam Kauppila has replaced retiring Ryan Norwood as the lead agent. Norwood’s last day was in August 2012, and Kauppila started her position Wednesday.
Kauppila has been with State Farm since 1999 and said it is in her blood.
“My father Ron Johnson was a State Farm agent for 40 years and my great-uncle Bill Johnson worked at State Farm for 33 years,” she said.
Kauppila’s accolades include Ambassador Agent, one of the top producers of business; Mutual Funds recognized leader; the Ironwood, Mich., Chamber of Commerce Woman of the Year in 2010; and an award for the development of a team member into an agent.
In 2012, Kauppila was promoted to agency field consultant and was sent to Grand Rapids from her home town of Ironwood. Her job, similar to a business consultant, included helping other State Farm agents make their businesses a success.
“But that was not where my passions lie,” she said. “I love working with people and finding the right product for each one. When a client walks through the door, I don’t know what they need until we talk.”
Kauppila said the complexity of choices that face consumers today is overwhelming. She wants to educate her clients so they are able to make informed decisions regarding their insurance, investments and debt management needs.
“I want to help people manage the risks of everyday life, recover from the unexpected and realize their dreams,” she said.
When the opportunity came up to again have her own agency, this time in Little Falls, she jumped at it.
Besides selling insurance, Kauppila helps individuals fund retirement plans through mutual funds and annuities and aids businesses with 401(k) and other retirement programs. She assists in planning for retirement then shows how to make that money last.
Kauppila’s husband, Rick, is self-employed and continues to run his business in Michigan. As the boss, he is able to come to Minnesota often.
“I am so happy to be here,” said Kauppila. “We have a daughter, Janel, attending the University of Minnesota in Minneapolis. I also have a son, Adam, in Duluth, married to Britta, who have a new baby; our first grandchild.”
Kauppila’s parents, four brothers and their families also live in Minnesota.
In their spare time, Kauppila and her husband love to ski, both downhill and cross country, plus most anything else outdoors. They also love to spend time with their family.
For more information on State Farm Insurance and the products it offers, contact Kauppila at (320) 632-5439.