Charter’s digital upgrade requires its users to get digitial equipment for all TVs

Customers will be notified of required actions

Charter Communications customers in the St. Cloud and the surrounding area will soon enjoy access to more than 200 high definition (HD) channels, better picture quality and faster Internet speeds as Charter completes its move to a 100 percent all-digital network throughout 2014.

“By removing outdated analog signals, we regain bandwidth in our network enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation,” said Charter President and CEO Tom Rutledge. “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value, and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”

The all-digital upgrade for customers in the St. Cloud area, including Little Falls, is scheduled for Aug. 26 with groups of customers transitioning to an all-digital network on a rolling basis. As part of this upgrade process, customers must take action by acquiring Charter-issued digital set-top boxes for each of their televisions.

Charter said it is making it easy for customers to receive one or more digital boxes at no cost for one or more years depending on the customer’s programming package and other qualifying factors. Customers can obtain these digital boxes through direct shipment to their home by calling 1 (888) 438-2427 to request a self-installation kit, or pick up equipment at a nearby Charter store. The Charter store location in Waite Park is located at 400 Sundial Drive. Charter has expanded store hours, starting Aug. 18 through Aug. 29, to support this transition and will be open Monday through Friday from 8 a.m. – 7 p.m. and Saturday, from 8 a.m. to 5 p.m.

Charter will be communicating with customers about their scheduled upgrade date via direct mail, bill messages, outbound calls and messages that will appear on their television set prior to the cutover.

Customers may visit or call 1 (888) 438-2427 for more information.